Refund Policy

Refund eligibility depends on the booking's cancellation terms, timing of the request, and whether a service issue has been verified by our support team.

When approved, refunds are returned to the original payment method. Processing timelines vary by bank or card network and may take 5 to 10 business days.

Certain fees, taxes, or promotional bookings may be non-refundable, as clearly disclosed before payment confirmation.

If a property is unavailable, significantly misrepresented, or inaccessible at check-in, we review the case and may provide full or partial refund support.

If you believe a refund was incorrectly denied, contact support with booking details and supporting evidence so the case can be reassessed promptly.