Refund Policy

What you get back depends on the listing's cancellation policy and when you cancel. You see the exact amount before you confirm, and the refund starts as soon as you cancel. See our Cancellation Policy for how each policy works.

Refunds go back to the card you paid with. They usually reach your card within 5–10 business days, depending on your bank.

Only two things can be kept when you cancel: the nights your listing's policy says the host keeps, and the listing's service fee when you cancel after the free-cancellation period. The cleaning fee and taxes are always refunded when you cancel before check-in.

If your host or Voyajur cancels your booking, you get a full refund.

If a property is unavailable, significantly misrepresented, or inaccessible at check-in, we review the case and may provide full or partial refund support.

If you believe a refund was incorrectly denied, contact support with booking details and supporting evidence so the case can be reassessed promptly.