Cancellation Policy

Open the booking from your account and choose Cancel booking. You pick a reason, can leave a note for your host, and see exactly how much you get back before you confirm. The refund starts as soon as you cancel.

Every listing has one of four cancellation policies, shown on the listing page and at checkout. The policy is fixed when you book: if the host changes it later, your booking keeps the one you agreed to.

Flexible: Full refund until 24 hours before check-in. After that, the host keeps the first night and the service fee, and the rest is refunded.

Moderate: Full refund until 5 days before check-in. After that, the host keeps the first night, half of the other nights and the service fee, and the rest is refunded.

Limited: Full refund until 14 days before check-in. From 14 to 7 days before, half of the nights and the service fee are kept. Under 7 days, all nights and the service fee are kept.

Firm: Full refund until 30 days before check-in. From 30 to 7 days before, half of the nights and the service fee are kept. Under 7 days, all nights and the service fee are kept.

On every policy, you get a full refund if you cancel within 24 hours of booking, as long as you booked at least 7 days before check-in.

When you cancel before check-in, the cleaning fee and taxes are always refunded. The listing's service fee is refunded only when you cancel within the free-cancellation period.

Times are the property's local check-in time on the check-in day.

Once check-in time has passed, a booking can't be cancelled from your account. Send a cancellation request from the booking and our team will help, including with any refund.

If your host or Voyajur cancels a confirmed booking, you are told straight away and get a full refund.

Events outside reasonable control, such as natural disasters or government restrictions, may qualify for special cancellation handling after case review.